Return Policy

Return Policy

 

At Absolutely Natural, we are dedicated to ensuring your complete satisfaction. If you are not entirely happy with your purchase, our return policy is here to help.

 

Eligibility for Return:

 

  • New, Gently Used, or Defective Products: Products that are new, gently used, or found to have defects in materials or craftsmanship may be returned for a full refund, excluding the cost of shipping the item back to our facility.

 

  • Significantly Used Products: Items that show significant use or wear are not eligible for a full refund. In these cases, a prorated refund will be issued based on the condition of the product upon return.

 

  • Third-Party Purchases: Items purchased from another retailer are not eligible for a refund.

 

Return Process:

 

To initiate a return, please contact our customer service team within 30 days of receiving your order. Upon approval, you will receive instructions on how to ship the product back to our facility.

 

Please re-carton the products you are returning, including any applicable free gifts, your original email order confirmation, and the RA number. You may reuse the packaging materials that came with your online purchase.

 

Mail your return using a traceable ground shipping method (we recommend FedEx or the U.S. Postal Service insured mail) to:

 

Absolutely Natural
ATTN: Returns Dept
640 Atlantis Road
Melbourne, FL 32904

 

Please note that Absolutely Natural does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.

 

Refund Process:

 

Refunds will be processed within 7-10 days after we receive and inspect the returned product. The refund will be issued to the original payment method, minus any applicable shipping costs. Please note that original shipping charges are non-refundable.

 

If you have any questions or concerns, our customer service team is here to assist you.

 

Click here to start your return.

 

Coupons and Discount Codes:

 

Coupons and discount codes must be used within the specified dates. Expired codes will not be accepted, and prior purchases do not qualify for the use of coupon/discount codes. Additionally, coupon/discount codes cannot be combined with any other offers. Free item codes must also be used within the specified dates.